Due to a number of issues we’ve incurred with our current system we have had to update some things. This is aimed at providing fair and efficient service to everyone and will be taking effect from next week.
June now only has 4 spaces available, current bookings will be honoured but your next collection can only be booked in once you’ve completed the update form and read the new terms and conditions.
Key changes include:
One parcel per household: Multiple registrations from the same household will lead to removal for a minimum of three months.
No-show policy: Missed pick-ups without notice will result in removal from the list and will need to re-apply after 3 months.
Collection changes: Your first 4 collections on this system will be monthly (if needed), but any collections from then will be bi-monthly (Every other month) with a budgeting referral.
Thank you for your understanding and cooperation! Let’s work together to ensure a smooth and supportive experience for everyone. 💙
